P2P complaints: the leading cause of freezes
Bitget's active P2P market also generates its main risk: a complaint from a counterparty (or from that counterparty's bank) about a payment freezes the recipient's account pending an investigation. Your task is to prove that the specific trade was made in good faith: the trade chat, proof of transfer, and a match between the amount and the payment details.
"Abnormal trading" on derivatives
The second group of freezes stems from suspected manipulation: arbitrage between instruments, mirrored trades, bonus abuse. The platform is entitled to void profits under its rules, but it must justify which provision of the agreement it applied — insist on a written reference to the specific rule.
What to do
- Preserve everything relating to the disputed trade or series of trades before you reply to support.
- Answer with facts in a single submission: chronology, documents, amounts.
- If the freeze persists beyond four weeks with no further requests, send a claim requiring the platform either to complete the review or to state the basis for the hold: the procedure.
Frequently asked questions
Bitget froze my funds after a P2P trade — how long will it last?
A standard investigation takes 1–4 weeks. It turns on how complete your evidence of the trade is: the chat, the payment confirmation, and matching payment details.
Can Bitget void trading profits?
Under the platform rules, yes, where manipulation is established. It must identify the rule it applied; voiding without reasons is a matter for a formal claim.
Account freeze diagnostic — 5 questions
Identify your scenario: compliance review, offboarding or an external freeze. A week-by-week action plan and a complexity estimate — in two minutes.